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TERMS & CONDITIONS

PRIVACY POLICY

ROYAL TEARS LLC. operates the https://terra.fashion/ website. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Services on this website.

If you use our services on our website, you agree to the collection and use of information in relation to this policy. Personal information that we collect will be used to provide and improve our services, and we will not share your information with others except as described in this Privacy Policy.

Personal information includes:

  • Biographical data: name, date of birth
  • Contact data: address, email address
  • Sales Data: shipping address, billing address, shipping and payment method, credit card name and expiration date, information requested by customer service
  • Purchase data: details of purchased products, such as size, price, model, collection, abandoned carts, etc.
  • Navigation data: data related to your browsing behavior, such as cookies, information about the pages visited, etc.

 

PAYMENT METHOD

TERRA accepts the following payment methods:

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay.

When you purchase an item, there is a two-step process: authorization and capture. In the first step, your payment information is verified, after which the order amount is reserved and the second step is captured. In the second step, the reserved amount is transferred from your account to ROYAL TEARS, LLC's account and the payment appears on your statement as ROYAL TEARS, LLC's.

 

ABOUT SHIPPING

Once your order is received, we will dispatch all your parcels using USPS or UPS services. The estimated delivery time for each item is stated in the product description and our team will keep you updated via email. Please note that carrier services may change depending on your location and the best estimated arrival time.

Delivery within the USA will be via the US Postal service.

We aim to dispatch your order as quickly as possible. Please note that we have a small team who hand-pack each item. Your item will usually be dispatched within 5-7 business days.

Any issues regarding shipping delays should be raised with the relevant shipping companies listed above. Please note that shipping charges cannot be refunded.

As per our agreements with USPS & UPS, all packages are declared as traded goods. Customs duties are not included in the shipping cost: additional charges for customs duties are the responsibility of the buyer and we cannot reduce the declared value of the package.

TERRA is not responsible for any theft or loss of packages during transport. Any such claims must be made by you to the respective carrier.

 

RETURNS POLICY

Please note that we are unable to offer returns, exchanges, or cancellations for our products.

However, if your item arrives damaged, is the wrong size, or is otherwise incorrect, please contact us at support@terra.fashion. We'll work with you to resolve the issue as quickly as possible.

In these cases, all items must be returned unworn, unwashed, and unaltered, with all tags attached and in the original packaging. Items that do not meet these conditions will not be eligible for a refund or exchange.