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FAQ

How long will my order take to fulfill?

Unless stated otherwise, our products are made ready-to-ship and will be mailed out Mondays and Thursdays each week. For orders specifically citing a preorder, please reference the expected schedule for your desired product.

Delivery timelines will differ based on your location.

Will I be responsible for customs duties/fees?

Depending on the region in which you are located and receive your products, you may be subjected to import customs duty and fees. Unfortunately, these fees are outside of our control and we are unable to cover them. These fees are not included in shipping costs, and we are unable to lower the value of shipments to avoid potential fees. Please check your local tax regulations regarding the expected amount to pay for your purchased products.

Why does my order look different to the photo on your website?

Please note that the product images may look different from the actual color depending on the lighting conditions and viewing environment such as your computer. This is especially prevalent in garments garments with washes or other finishing treatments.

Why are my clothing sizes different from the size chart?

Please be aware that there may be a slight discrepancy between the listed size chart and the actual measurements of the product. This variation can occur due to differences in fabric, washing techniques, and processing methods used during manufacturing.

We recommend that you familiarize yourself with the product characteristics and our unique measurement method before making your purchase.